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Bilingual Customer Support Specialist (Work from Home Opportunity)
(Must be based in Bucharest, Remote Position with Occasional On-Site Work)
Starting Salary - EUR €24,000 to €25,300 + Comprehensive Benefits + Room for Advancement

As a vital contributor to our commitment to exceptional international service, you will serve as the initial point of contact for our valued clientele.

Primary Responsibilities:

• Engaging in customer communication, including placing outbound calls to prospective customers and following up on leads;
• Understanding the unique needs of customers and identifying potential sales opportunities;
• Staying up-to-date with product and service information, as well as any updates;

How You Can Make an Impact:

• Fluency in Croatian (C1 level) is essential, along with proficient English proficiency at a B2 level.
• Preference for previous experience in an outbound call center or a similar sales role;
• Exhibit a sales-driven mindset.
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Graduates from any field or undergraduates are welcome.
• Proven ability to gather necessary information from customers with a strong focus on resolving issues.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.

Perks and Benefits:

• Competitive salary package that reflects your skills and contributions.
• Meal vouchers
• Private health insurance
• “Refer a Friend” Program – Ongoing rewards for successful referrals
• Opportunity for exciting incentives or tenure-based bonuses within the project, to recognize outstanding performance
• Permanent contract with potential for career growth, providing stability and security.
• Comprehensive training provided by the company
• Exciting opportunities for professional development within a globally recognized organization.
• Engaging projects with leading global brands, offering diverse and fulfilling experiences.
• Supportive and collaborative work culture that promotes both personal and professional growth.

Specifications for the Working Environment:

• Dynamic, diverse, and youthful work environment
• Full equipment provided by the company
• Modern kitchen and dining area equipped with the latest coffee and tea machines
• Convenient work location with access to public transportation, local shops, restaurants, and pharmacies

Skills and Certifications:
Customer Service
Galileo
Amadeus
Croatian Language (Advanced)
English Language (Advanced)

Here's the translation of the job description into Croatian:

Bilingual Croatian Customer Service Representative (Hybrid REMOTE Role)
(Must be located in Bucharest, Scheduled Work from Home Days Available)
Base Salary - EUR €24,000 to €25,300 + Full Benefits + Opportunities for Growth

Kao ključni igrač u našem nastojanju za postizanjem izvrsnosti u međunarodnoj usluzi, bit ćete prva kontaktna točka za naše klijente.

Ključne odgovornosti:

• Komuniciranje s klijentima, obavljanje odlaznih poziva potencijalnim klijentima i praćenje potencijalnih klijenata;
• Razumijevanje potreba klijenata i prepoznavanje prodajnih prilika;
• Ažuriranje s informacijama o proizvodima i uslugama i ažuriranjima;

Kako možete stvoriti utjecaj:

• Vještine pisanja i govora na hrvatskom jeziku (razina C1) su nužne, potrebno je poznavanje engleskog jezika na razini B2.
• Prethodno iskustvo u odlaznom call centru ili srodnoj prodajnoj poziciji poželjno;
• Demonstrirati prodajno orijentiran mentalitet.
• Poznavanje rezervacijskih sustava kao što su Amadeus, Galileo ili Sabre je prednost.
• Dobrodošli su diplomanti bilo kojeg područja ili studenti.
• Dokazana sposobnost prikupljanja potrebnih informacija od klijenata s jakim naglaskom na rješavanje problema.
• Poznavanje Microsoft Officea i Outlooka.
• Spremnost na rad u okruženju kontakt centra.

Povećice i beneficije:

• Konkurentni paket plaća koji odražava vaše stručnost i doprinose.
• Bonusi za obroke
• Privatno zdravstveno osiguranje
• "Povedi prijatelja" Program za preporuke - Stalne nagrade za preporuke
• Mogućnost uzbudljivih poticaja ili bonusa temeljenih na radnom stažu unutar projekta kako bi se nagradila vaša izvanredna izvedba
• Stalni ugovor s potencijalom za napredovanje, pružajući stabilnost i sigurnost.
• Potpuna plaćena obuka koju pruža tvrtka
• Uzbudljive mogućnosti za profesionalni razvoj unutar globalno poznate organizacije.
• Angažirajući projekti s vodećim globalnim brendovima, nudeći raznolika i nagrađujuća iskustva.
• Podržavajuća i suradnička radna kultura koja potiče i osobni i profesionalni razvoj.

Specifikacije za radno okruženje:

• Dinamično, mlado i raznoliko okruženje
• Potpuna oprema koju osigurava tvrtka
• Moderno opremljena kuhinja i prostor za ručak - uključujući najnovije aparate za kavu/čaj
• Mogućnosti za radno okruženje (metro i sav javni prijevoz, lokalne trgovine, restorani i ljekarne)

Vještine i certifikati:

• Korisnička podrška
• Galileo
• Amadeus
• Hrvatski jezik (Napredno)
• Engleski jezik (Napredno)