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Position: Boutique Supervisor

Location: Detroit, MI

The schedule for our Boutique Supervisor will align with our boutique hours, typically from 10:30am to 7pm on weekdays. Availability on weekends will be required based on business needs.

As a Boutique Supervisor, you will be responsible for overseeing sales, customer experience, daily operations, and employee development. You will be expected to lead, manage, and support your team to achieve results. Collaboration with our boutique teams and reporting to the District Sales Manager is also an essential part of this role.

We are seeking candidates who possess excellent communication skills and a strategic mindset. Our Boutique Supervisor must have a passion for empowering, encouraging, and celebrating both our clients and team members.

What we offer: An annual salary with a competitive commission and bonus structure! Success in our incentivized pay structure is often achieved by individuals who are confident, goal-driven, personable, and customer-focused.

Key Responsibilities:

• Maintain a polished, professional, and trendy image as a representative of our brand
• Demonstrate confidence, self-awareness, and assurance in your role
• Work independently and collaboratively in a team environment
• Be eager to learn about the bridal industry and actively seek training and development opportunities
• Display a warm and professional attitude while providing exceptional service and attention to detail to our clients
• Acquire and confidently communicate knowledge of designers, garment fit, construction details, and alterations
• Embrace qualities of our #hypesquad, finding joy in encouraging and empowering others
• Measure and analyze key performance indicators (KPIs)
• Demonstrate a keen understanding of store operations
• Uphold brand standards with passion and commitment
• Lead, motivate, manage, and retain a high-performance sales team
• Believe in the importance of 'inspect what you expect'
• Recruit and attract exceptional talent
• Possess excellent written and verbal communication skills
• Pay meticulous attention to detail
• Analyze situations and identify opportunities with a discerning eye
• Possess strong organizational and planning skills, coupled with a problem-solving attitude
• Manage time effectively
• Be reliable, dependable, and punctual
• Demonstrate flexibility and adaptability to adjust priorities according to business needs
• Collaborate effectively with a 'we vs me' mentality
• Be familiar with CRM software
• Be able to lift up to 35 pounds and move multiple gowns on hangers

Qualifications:

• 2+ years of experience as a Retail Manager (Bridal experience is a plus!)
• 1+ year(s) of sales experience
• 5+ years of customer service experience
• Proficiency in Apple products, Google Drives, and Microsoft Office
• Reliable transportation
• Excellent verbal and written communication skills
• High school degree

We are an equal opportunity employer and do not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other legally protected status.

Job Type: Full-time, Exempt

Salary: Annual salary plus individual and store bonuses, averaging $80,000 per year!

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance