Branch Manager (Credit Union)

Location: Baton Rouge, LA

Our client is seeking an exceptional individual with a passion for delivering excellent customer service to join their team as a Credit Union Branch Administrator in Baton Rouge, LA. This full-time position requires a strong leader who can provide guidance and support to the administrative and member service teams. The successful candidate will also play a key role in promoting credit union products and services, ensuring high-quality member service, and facilitating effective communication between various departments to enhance the overall member experience.

As the Branch Administrator, you will have the opportunity to lead a collaborative team and work strategically to achieve business goals. Additionally, you will receive a competitive total rewards package aligned to your experience level, including full benefits and a pension plan after 5 years of employment. Join our dynamic working environment and take ownership of your work as you make a positive impact on the credit union and its members.


  • Provide daily supervision and guidance to branch personnel
  • Manage branch operations, including opening and closing procedures
  • Handle weekly cash orders, ensuring accurate placement and verification
  • Conduct staff evaluations and address disciplinary matters in collaboration with Regional Branch Manager and Director of Human Resources
  • Stay informed about credit union services and programs, ensuring thorough communication and adherence to policies and procedures
  • Assist Regional Branch Manager in problem resolution and implement programs for improvement
  • Coordinate training for new employees and provide ongoing training as needed
  • Represent the credit union in public relations visits and community meetings
  • Maintain active memberships in authorized groups and organizations
  • Act as a backup for various branch positions
  • Facilitate effective communication between members and staff to enhance member experience
  • Address member complaints and provide satisfactory resolutions
  • Prepare documents, reports, and review financial statements regularly
  • Travel and work at other branches as needed
  • Monitor and contribute to credit union and office profitability
  • Stay updated on compliance issues related to member services and attend relevant training sessions


  • Bachelor's degree (B. A.) from a four-year College or university is preferred, but can be substituted with 4 years of additional experience in a banking or credit union environment. Additionally, a minimum of 2 years of management experience is required.

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