Location: Columbus, GA
The Director of Clinical Operations is responsible for managing and supervising the patient care operations at our home care facility in Columbus, GA.
Key responsibilities include coordinating and executing various projects to support the company's short-term and long-term objectives, overseeing the eligibility process for patients referred to home care services, planning and supervising home health care services, implementing administrative practices and policies to ensure compliance with state and federal regulations, improving the agency's profitability, and fostering a motivated and skilled staff to maintain service quality. Additionally, this role serves as a liaison between management and other departments within the company.
- Oversee and ensure the delivery of high-quality patient care services throughout the episode of care. This includes managing referrals, continuous assessment of patient needs, and development, implementation, and updates of individualized care plans. Effective communication with staff is essential through mandatory in-service meetings and regular conferences.
- Supervise patient care to guarantee the provision of safe, efficient, and cost-effective services adhering to nursing and medical practice standards, federal and state regulations, Joint Commission standards, and payer source criteria and company policies. Ensure compliance with the physician's ordered care plan.
- Monitor and assess the performance of agency staff workers regularly, utilizing the clinician scorecard and conducting yearly performance evaluations.
- Ensure the hiring of qualified personnel by overseeing licensure verification, certification, and credentialing processes as required by law and policy.
- Assist with staff recruitment to maintain adequate staffing levels, while operating within the defined staffing model.
- Participate in the Management Team and QAPI Team meetings, implementing Performance Improvement Projects and annual strategic agency planning. Maintain and document an infection control program to prevent and control infections and communicable diseases.
- Participate in annual strategic agency planning and ensure timely follow-up on any required action plans.
- Hold monthly meetings with the medical director, approving their invoices and submitting them with supporting documentation to the Home Office for payment.
- Drive operational metrics such as productivity, VBP, SVP, ACH, claims alert, late EMS, unverified services, orders audit, and agency financial statements to align with company goals related to operational efficiency, growth, quality, and finances. Address issues and implement action plans as needed.
- Act as Emergency Coordinator in the absence of the Executive Director/Alternate Executive Director to ensure proper execution of emergency plans.
- Maintain effective and professional communication with all customers, conducting thorough investigations of concerns raised by patients, caregivers, and referral sources. Follow up with complainants to ensure their satisfaction with the resolution. Maintain confidential documentation within the information system. Collaborate with the sales team to drive business growth.
- Perform any other assigned duties.
- Current RN licensure in the state of practice.
- Current CPR certification is essential.
- Must possess a valid Driver's License, vehicle insurance, and have access to a dependable vehicle or public transportation.