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Key Responsibilities:

• Visit customer sites to install, diagnose, repair, and maintain CNC machine tool equipment and controls
• Identify opportunities for enhancing equipment performance; conduct preventive maintenance on customer machine tool equipment
• Resolve issues related to electrical and mechanical components
• Utilize machine tool manuals, technical documents, and internal and external resources to troubleshoot and resolve machine issues
• Effectively communicate machine issues, installation status, or machine repair progress to customers; ensure proper documentation is completed and submitted to the office and customer
• Take ownership of customer-related problems and collaborate with relevant departments, if required, to ensure timely resolution and customer satisfaction
• Participate in meetings, seminars, and training sessions to stay updated with the latest developments in the field
• Maintain a comprehensive technical knowledge of the company's product lines
• Stay informed about vendor products and new technologies, and implement them as appropriate
• Deliver machine maintenance training as part of after-sales technical support
• Perform any other assigned duties

Requirements:

• An Associate's degree in a related field is preferred, but a High School Diploma/GED is required
• Ideally, have at least 5 years of experience as a CNC Field Service Technician or Engineer; equivalent experience will be considered
• Possess a minimum of 3 years of experience working with CNC controls; familiarity with Fanuc controls is highly advantageous
• Have a basic understanding of electrical, pneumatic, and hydraulic schematics
• Excellent problem-solving skills with careful attention to detail and technical aptitude
• Ability to read and comprehend drawings and schematics
• Proficient in Microsoft programs and other relevant business software
• Will be required to work unscheduled overtime without prior notice
• Must possess a valid driver's license and have auto/vehicle insurance
• Ability to travel regionally up to 50% of the workweek, with some overnight travel
• Must have basic hand tools for electrical/mechanical repairs