Hartford, CT

Director of Maintenance

Position Title: Director of Maintenance

Reports To: Executive Manager Position Type: Full-Time, Exempt

The Director of Maintenance is in charge of overseeing the maintenance and upkeep of the resort's facilities in Hartford, CT. This includes managing the guest rooms, common areas, grounds, mechanical systems, and infrastructure. The successful candidate will lead a team of maintenance staff to ensure that all facilities are safe, fully functional, and visually appealing. They will also be responsible for staying within budgetary limits and maintaining a high level of guest satisfaction.

Key Responsibilities:

  • Leadership & Management
    • Guiding and managing the maintenance team, including recruitment, scheduling, and performance evaluations.
    • Developing and implementing training programs to ensure staff are well-trained and capable of performing their duties efficiently.
  • Maintenance Operations
    • Supervising daily maintenance operations to ensure timely and efficient completion of all maintenance requests and repairs.
    • Creating and implementing preventive maintenance programs to minimize equipment and facility downtime and extend their overall lifespan.
    • Coordinating with other departments to address maintenance needs and support the smooth running of the resort.
  • Budget & Cost Management
    • Preparing and managing the maintenance department's budget, striving for cost-effective operations without compromising quality.
    • Monitoring and controlling maintenance expenses, seeking ways to save costs while maintaining high standards.
  • Project Management
    • Planning and overseeing renovation and improvement projects to ensure they are completed within the designated timeframe and budget.
    • Collaborating with contractors, suppliers, and vendors to ensure timely delivery of services and materials of the highest quality.
  • Safety & Compliance
    • Ensuring that all maintenance activities adhere to local, state, and federal regulations, as well as the resort's policies and procedures.
    • Implementing and enforcing safety protocols to protect staff and guests, as well as ensuring proper handling and storage of hazardous materials.
  • Facility Management
    • Maintaining the resort's facilities to the highest standards, including critical systems such as HVAC, plumbing, electrical, and more.
    • Overseeing landscaping and groundskeeping to uphold the pristine appearance of the resort's outdoor spaces.


  • A bachelor's degree in Engineering, Facilities Management, or a related field would be preferable.
  • A minimum of 7-10 years of experience in facilities maintenance, with at least 5 years in a leadership position.
  • Proven experience in a hospitality environment, particularly within a resort context.
  • Thorough knowledge of HVAC, plumbing, electrical, and general maintenance practices.
  • Familiarity with software such as Microsoft Office and "Purple Cloud".
  • Exceptional leadership, communication, and organizational skills.
  • The ability to manage multiple projects concurrently and prioritize tasks effectively.
  • Proficiency in maintenance management software and the Microsoft Office Suite.
  • Strong problem-solving skills and attention to detail.

Physical Requirements:

  • Ability to stand, walk, and work in various environments (indoors and outdoors) for extended periods of time.
  • Capability to lift and carry heavy objects weighing up to 50 lbs.
  • Flexibility to work flexible hours, including evenings, weekends, and holidays, as necessary.
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