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Electrical Mechanical Technical Service Parts Sales and Support

• Candidates must have at least three years of experience in project management and customer support
• Knowledge in electrical, mechanical, and fluid power systems is essential for this role
• Salary cap is set at $50,000 per year
• Candidates must be either a United States citizen or a Green Card holder
• No remote work is available for this position
• This is a full-time, permanent position with W-2 benefits
• Comprehensive benefits package is included
• Relocation assistance is not available
• Based in the Brown Deer, Wisconsin area

This role offers an exciting opportunity to work as a Technical Service Parts Sales and Customer Support representative in a financially stable company. The company values its employees and even provides company stock as a gift. In addition, an annual discretionary bonus and a 401k Plan are part of the compensation package. The company recently implemented its core values and growth plans, ensuring a dynamic and future-focused environment. With a newly added building and remodeled facilities, the company is experiencing unlimited growth. They are also prioritizing flexibility, with potential for flexible work hours and remote work options. The work environment is fast-paced and challenging, with interesting and unique projects. The company is currently undergoing a software conversion to SolidWorks from AutoCAD.

In this position, the successful candidate will be responsible for a high volume of verbal and written communication with customers. The key duties and responsibilities include:

• Providing exceptional telephone support to ensure customer satisfaction
• Assisting customers with parts orders and return authorizations
• Collaborating with various internal departments to generate accurate quotes for parts
• Processing orders and returns efficiently through the system

To be considered for this position, the successful candidate must possess the following qualifications and experience:

• At least three years of customer support experience
• At least three years of project management experience
• Knowledge in electrical, mechanical, and fluid power systems
• A strong mechanical aptitude
• Excellent communication skills, both verbal and written
• Consistent and reliable work history
• Must be a US citizen or possess a Green Card
• Must reside within a 45-minutes commute