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Electrical Mechanical Technical Support Field Service Advisor

• This position requires at least four years of experience in technical support or field service, with expertise in hydraulics, drives, PLCs, mechanical and electrical systems.
• Competitive salary up to $72,000 is offered.
• Candidates must be either a United States citizen or a Green Card holder.
• This is an on-site position in Brown Deer, WI with no option for remote work.
• This is a full-time position with permanent employment as a W-2 employee.
• Full benefits package is provided.
• No relocation assistance is available.
• The job is based in the Brown Deer, Wisconsin area.

This is a full-time opportunity for a Technical Support Field Service Advisor at a stable company that is owned by its employees and is a leader in its industry. The company rewards its employees with company stock and also offers an annual discretionary bonus and a 401k Plan. Recently, the company has implemented its core values and the Entrepreneurial Operating System to drive growth. With a focus on providing innovative products and flexible work options, the company is committed to fostering a fast-paced and challenging environment. Every machine manufactured is custom, ensuring interesting and unique projects.

This position does not involve any travel. The responsibilities of the successful candidate will include:

• Engaging with vendors and customers through effective communication, both written and verbal.
• Promptly responding to incoming phone calls.
• Providing technical support and troubleshooting assistance.
• Supporting and managing project workflow to ensure successful completion.
• Collaborating with customers, parts, and service teams to resolve problems efficiently.
• Creating and managing work orders and invoices.
• Billing and invoicing customers accurately and timely.
• Providing support to service managers as required.
• Assisting with service scheduling, if necessary.
• Processing Return Merchandise Authorizations as needed.
• Participating in training programs for service employees as required.
• Providing training to others when necessary.

The successful candidate should possess the following qualifications:

• At least four years of experience in technical support or field service, with a solid understanding of hydraulics, drives, PLCs, mechanical and electrical components.
• Proficiency in reading and interpreting engineering drawings.
• Ability to thrive in a fast-paced environment.
• Four or more years of experience in customer support.
• Excellent communication, customer service, and problem-solving skills.
• A consistent and strong work history.
• Must be a US citizen or possess a valid Green Card.
• Residence within a 45-minute proximity to the given location.