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Electro-Mechanical Field Service Advisor (Industrial Machinery Manufacturing)

Location: Brown Deer, Wisconsin area
Type: Full-Time, Permanent W-2 Employee
Compensation: Up to $72,000 per year
Benefits: Full benefits package, employee stock ownership, discretionary annual bonus, 401(k) with discretionary contributions and match
Work Setting: On-site only (No remote)
Citizenship: Must be a U.S. citizen or Green Card holder
Relocation: Not offered

Position Overview:
We are seeking a skilled Electro-Mechanical Field Service Advisor – Comprehensive Technical Support to join a thriving, employee-owned manufacturer that leads its dynamic industry. This is a fantastic opportunity to be part of a financially stable company that not only values its employees but invests in their future through company stock, discretionary bonuses, and a strong 401(k) plan.

With an exciting and fast-paced environment, this role offers the chance to work on custom projects that are as varied as they are challenging — no two machines are the same. The company fosters continuous improvement, has recently expanded its facilities, and is implementing both short-term and long-term growth strategies. Flexibility in work hours and future work-from-home possibilities are part of their evolving culture.

Importantly, this role involves no travel and focuses on providing high-level technical support from the company’s headquarters.

Key Responsibilities:

• Communicate effectively with vendors and customers, both verbally and in writing.

• Respond promptly to incoming service calls and inquiries.

• Provide technical support and troubleshooting for complex systems.

• Manage project workflows and assist in resolving customer issues.

• Coordinate with the parts and service departments to ensure prompt solutions.

• Generate work orders and process customer invoices.

• Assist with customer billing and account management.

• Support service managers and assist with scheduling when necessary.

• Handle Return Merchandise Authorizations (RMA).

• Help coordinate training schedules for service employees and participate in training initiatives.

• Train and mentor other team members as needed.

Qualifications:

• 4+ years of technical support or field service experience, including expertise in:

  • Hydraulics

  • Drives

  • PLCs

  • Mechanical and electrical systems

• Ability to read and interpret engineering drawings.

• Proven ability to thrive in a fast-paced, dynamic work environment.

• 4+ years of experience in customer support.

• Excellent communication, customer service, and problem-solving skills.

• Solid, stable work history.

• U.S. citizenship or Green Card holder status required.

• Residence within a 45-minute commute of Brown Deer, WI.

Why Join This Company?

• Employee-Owned: Receive company stock and enjoy the benefits of ownership.

• Rewarding Environment: Discretionary bonuses and robust 401(k) contributions.

• Growth-Oriented: Expanded facilities and a focus on future growth through an Entrepreneurial Operating System (EOS).

• Challenging & Engaging Work: Every project is unique, keeping work fresh and exciting.

• Flexibility: Future potential for flexible scheduling and partial remote work.

• Positive Culture: Employee- and family-oriented workplace with a focus on continuous improvement.

If you’re looking for a long-term role where you can grow your career while working on exciting, custom projects, apply today! All inquiries will be handled with complete confidentiality.