Careers

The Emergency Room Nurse Supervisor is responsible for overseeing the day-to-day operations of the Emergency Department during assigned shifts.

They effectively manage the human resources at the unit level while prioritizing cost-effectiveness.

The Nurse Supervisor conducts thorough investigations and resolutions of complaints from patients, visitors, staff, and physicians, and provides appropriate guidance to the management team.

They demonstrate the ability to adapt and provide clear instructions during high-pressure situations and emergencies. The Nurse Supervisor also takes responsibility for helping employees comprehend complex administrative decisions.

Responsibilities:

• Maintain access to all Patient Health Information strictly for treatment purposes.
• Gather and interpret information in accordance with patient needs.
• Exhibit knowledge of growth and development principles.
• Understand and apply appropriate treatment techniques based on patient age.
• Contribute to the management of human resources by assisting in evaluation, counseling, and recruitment of staff members.
• Ensure that current, criteria-based job performance standards and relevant competencies are established for every staff member.
• Complete performance evaluations in a timely manner, both for annual and probationary assessments.
• Facilitate the proper completion and timely submission of human resources paperwork.
• Counsel and discipline staff members promptly and appropriately.
• Conduct interviews and participate in staff hiring processes.
• Ensure staff members attend hospital orientation and mandatory continuing education programs in a punctual manner.
• Provide comprehensive, unit-specific orientation to new employees.
• Maintain accurate records of each employee's certifications, licenses, continuing education, and compliance with unit competencies.
• Maintain open communication with staff members regarding organizational, national healthcare, and professional matters.
• Promote strategic staffing practices by optimizing the use of human resources in line with established benchmarks and acuity data.
• Utilize an individual patient classification system that predicts nursing care requirements by shift, and maintain accurate documentation to identify trends and patterns in nursing care delivery and staff mix during each shift.
• Assess and facilitate staff development and cross-training as needed.
• Support hospital programs, including risk management, safety, and infection control.
• Handle scheduling responsibilities.
• Participate as a member of the Trauma Team.
• Assist in maintaining compliance with labor hour benchmarks per unit of service for the year-to-date period.
• Facilitate interdepartmental interactions.
• Demonstrate effective and efficient problem-solving abilities.
• Assist in developing and updating standards of care, policies, and procedures to ensure their appropriateness and currency, and ensure they are communicated to all staff members.
• Assist in reviewing and revising policies and procedures as necessary, at least once every three years.
• Assist the Director in developing and achieving departmental long-term and short-term goals.
• Assist in controlling and monitoring supply costs to achieve budgeted costs on a quarterly basis.
• Identify opportunities for cost savings through labor and supply utilization efficiencies, and communicate suggestions to the Director.
• Maintain up-to-date knowledge and expertise in the field of Emergency/Trauma.
• Assist in the development of a department strategic plan.
• Support and facilitate the implementation of the clinical and organizational strategic plans.
• Integrate performance improvement into daily operations.
• Utilize performance improvement philosophy in the development of strategic directions.
• Support data collection for unit-based improvement and other ongoing reviews that contribute to quality trending.
• Solicit regular feedback from others within and outside the department. Collaborate with the Director on improvement mechanisms.
• Use proper written and verbal channels to communicate self and staff concerns, and suggest solutions for corrective actions using problem-solving skills.
• Work cooperatively and efficiently with other members of the hospital staff, demonstrating a courteous and professional manner to actively contribute to overall hospital goals and objectives.
• Foster teamwork within the department and the organization as a whole.
• Establish effective, positive, and responsible relationships with patients, families, medical directors, key physicians, employees, management and administration, and related external agencies.
• Evaluate and address patient, family, staff, and physician concerns in a timely manner, consulting with the Director and communicating outcomes to the Director.

Required:

• Current California RN License
• Bachelor of Science in Nursing (BSN)
• Minimum of 3 years of clinical experience
• Demonstrated clinical competence and leadership skills
• Ability to present oneself in a positive and professional manner
• Current American Heart Association BLS Certification (must be maintained at all times)
• Current American Heart Association ACLS Certification
• Successful completion of EKG test within the first 30 days of hire
• Current American Heart Association PALS Certification within 180 days
• NIHSS Certification
• Current MICN Certification
• CEN Certification
• TNCC Certification

Preferred:

• Prior management experience.
• ENPC Certification

MUST HAVE