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• Minimum of 4 years of experience in technical support or field service involving hydraulics, drives, PLCs, mechanical and electrical components is required
• Competitive salary up to $72,000
• Must be either a citizen of the United States or hold a Green Card
• On-site position, no remote work
• Full-time employment opportunity
• Permanent W-2 employee status
• Comprehensive benefits package provided
• No relocation assistance available
• Located in Brown Deer, WI

This full-time position as a Field Support Technician – Electro-Mechanical offers a unique opportunity to join a stable and employee-owned company that revolutionized their industry. As a perk, employees receive company stock. The company values its employees and has recently implemented their core values. They have also adopted the Entrepreneurial Operating System for strategic growth. With a proactive approach, they strive to provide cutting-edge products to their customers. Expansion is a key focus as they have expanded their facilities and added a new building. There are ample growth opportunities within the organization. The company promotes flexibility with potential options for flexible work hours and remote work. The environment is dynamic and stimulating, with each machine being custom-made, ensuring interesting and non-repetitive work on diverse projects.

This position does not require any travel. The responsibilities of the successful candidate include:

• Conducting meetings and maintaining communication with various vendors and customers through both verbal and written means
• Being responsive to incoming phone calls and inquiries
• Providing technical support and troubleshooting assistance
• Supporting and coordinating project workflow management
• Collaborating with customers, as well as the parts and service department, to effectively resolve issues and concerns
• Generating work orders and invoices accurately and efficiently
• Managing billing and invoicing processes for customers
• Assisting service managers as required and providing support in their duties
• Participating in service scheduling, if necessary, to ensure efficient operations
• Handling Return Merchandise Authorizations professionally and promptly
• Assisting in scheduling training sessions for service employees when needed
• Providing training to others as necessary

The successful candidate should possess the following qualifications:

• Minimum of 4 years of technical support or field service experience involving hydraulics, drives, PLCs, mechanical, and electrical systems
• Proficiency in reading and interpreting engineering drawings
• Ability to thrive in a fast-paced environment and adapt to changing circumstances
• Minimum of 4 years of experience in complex customer support roles
• Excellent communication, customer service, and problem-solving skills
• Consistent and reliable work history with relevant experience and achievements
• Must be a US citizen or possess a Green Card for employment eligibility
• Reside within a 45-minute commute to Brown Deer, WI