Field Service Engineer – Entry Level

Location: Madison, WI

Technical Support Specialist - Security Systems

Job Purpose:

Join a dedicated team focused on providing exceptional installation, technical support, repair, and maintenance for mechanical and electromechanical access control, CCTV, surveillance, intrusion detection systems, and other security devices at client sites.

Main Responsibilities:

- Travel to client locations to perform testing, configuration, installation, and preventive maintenance on commercial and detention-grade locks, access control systems, intercommunications, and video surveillance systems.

- Anticipate 50% overnight travel with an average of 2-3 overnight stays per week. Most weekends will be spent at home.

- Participate in periodic week-long on-call rotations to promptly respond to emergency calls.

- Install, service, and troubleshoot low voltage and electromechanical systems.

- Keep track of time and provide reports on completed work, filling out necessary forms as required.

Required Qualifications and Experience:

- Mechanical aptitude and ability to work independently with minimal supervision.

- Physical capability to climb ladders, work at elevated heights, and lift objects weighing over 50 lbs.

- Willingness to travel overnight to remote locations.

- Ability to pass standard background checks required by clients.

- Eagerness to learn, retain, and apply new information while effectively collaborating in teams.

- Proficiency in interpreting blueprints and wiring diagrams.

- Valid driver’s license with a satisfactory driving record.

- Strong knowledge of electronics, circuits, and low voltage systems.

- Proficiency in Microsoft Office applications and other online services.

- Interest and aptitude in software configuration and programming, particularly related to surveillance and access control systems.

- Excellent written and verbal communication skills.

Preferred Qualifications:

- Associate's Degree or equivalent work experience in automation controls, HMI/SCADA, electronics, mechanical, or electrical engineering.

- Fluent in PLC/Ladder Logic and Aveva programming.

- Experience in providing services in the government and corrections marketplace.

What We Offer:

- A vibrant, fast-paced, and small company culture that values work/life balance.

- Competitive compensation based on experience.

- On-the-job and paid training, in addition to tuition reimbursement plans.

- Paid holidays, personal holidays, and increasing paid time off up to 4 weeks per year.

- Accrual of paid sick time with no expiration.

- Substantially subsidized healthcare insurance plans, including dental, life, and long-term disability insurance with optional short-term disability insurance.

- 401(k) plan.

Join us in this thrilling opportunity to contribute to our rapidly-growing team and make a difference in the security systems industry! Apply now to join our dedicated team.

Note: To comply with state laws, the annual base salary range for this position has been provided as a guideline. The final salary offer will be determined based on factors such as work experience, education/training, key skills, and other considerations.

Applicants must be authorized to work for any employer in the US. The hiring company is unable to sponsor or take over sponsorship of an employment Visa at this time.

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