Worcester, MA

Field Service Engineer (Worcester, MA) 1573

Our organization is currently seeking an On-Site Technical Support Specialist to join our team in Worcester, MA. In this role, you will be responsible for providing on-site service, which includes installation, calibration, preventive maintenance, and training for all product lines in the New England region. While the ideal candidate will be based in Worcester, MA, we are open to considering candidates from other cities within New England. We offer a competitive base salary ranging from $32.00 to $36.50 per hour, depending on technical and service experience in the analytical instrumentation field. Additionally, there are bonus opportunities and benefits provided. This position also includes a monthly car allowance/mileage reimbursement, profit sharing bonuses, and a $10,000 anniversary bonus every five years.field. Our organization offers a competitive compensation package with bonus opportunities and full benefits.

Roles and Responsibilities:

  • Perform preventive maintenance, troubleshooting, repair, and calibration of instruments at customer sites within the assigned region.
  • Handle inventory management, trip planning, and various administrative tasks related to service functions.

Skills and Qualifications:

  • Minimum of 2 years' experience in troubleshooting, repairing, and maintaining complex analytical instruments.
  • Ability to work independently with a strong commitment to ensuring customer satisfaction.
  • Proficiency in working with electronic schematics, test equipment, and repair tools.
  • Bachelor's degree in engineering is preferred.
  • Ability to travel overnight frequently, up to 75% of the time.
  • Must possess a valid driver's license with a clean driving record and passport.
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