Field Service Technician

Job Title: Field Service Technician

Location: Omaha, Nebraska

Salary: $65-75K plus bonus

Job Summary of the Field Service Technician: We are seeking a self-motivated Field Service Technician with excellent customer service skills, the ability to generate technical reports, and provide product improvement recommendations to the Product Development Group. The Field Service Technician will be responsible for assembling, commissioning, inspecting, repairing, and troubleshooting systems both domestically and internationally.

Qualifications of the Field Service Technician:

  • Minimum of 5 years experience in a Field Service role with decision-making responsibility
  • Certificate or degree in Electronics or Electrical field
  • Ability to travel extensively (70%) both domestically and internationally
  • Proficiency in writing trip reports, test reports, and corrective action reports
  • Knowledge of PLC's is highly desirable
  • Ability to read and troubleshoot electrical schematics
  • Proficient in Word, Excel, and PowerPoint
  • Must have a clean driving record
  • Must be comfortable working at heights

Experience with PLCs, VFDs, data acquisition, wiring, power equipment, and industrial electricity is required. Familiarity with Siemens, ABB, and TMEiC platforms is highly desired.

Valid passport or ability to obtain one with proper documentation for international travel

Responsibilities of the Field Service Technician:

Interact with customers, vendors, and contractors

Coordinate and schedule participation of stakeholders for equipment installation, start-up, and commissioning

Ensure timely response to customer inquiries

Troubleshoot PLCs, VFDs, and other automated equipment on-site and remotely

Repair equipment both under warranty and non-warranty at customer facilities

Carry out routine inspections of existing system installations

Ensure proper implementation of pre-commissioning activities in mechanical, electrical, instrumentation, and automation disciplines

Perform final commissioning and demonstrate equipment functions as per specifications for customer acceptance

Clear and sign-off all project punch list items in mechanical, electrical, instrumentation, and automation disciplines

Participate in project and construction meetings

Provide technical training to end-users/operators and maintenance personnel

Address technical issues on-site and provide subsequent technical support

Coordinate site visits and travel arrangements

Provide technical support to customers, contractors, sales, and engineering during testing and field service activities

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