
iLocatum
Industrial Automation – Technical Support – Drives-Servos
An established company in the field of Industrial Automation products is seeking experienced Automation Support Consultants/Automation Engineers specializing in AC servo, Variable frequency drives, and stepper systems. This position can be based in the North Atlanta, GA area or surrounding states. The main responsibilities include troubleshooting issues, addressing technical pre-sale and post-sale inquiries through email and phone from a remote home office.
What makes this opportunity attractive?
- No travel required
- Work remotely from a home office (for candidates located in Southeast US)
- Standard working hours with a half-day off each week, without any overtime
- Quarterly bonuses and generous profit-sharing
- Team-oriented culture
- Comprehensive training provided during the first month and ongoing training every few days
- Excellent benefits package including health/dental/life insurance, 401k matching, quarterly bonuses, and profit sharing
- Tuition reimbursement available
Responsibilities:
- Customer Support/Troubleshooting - Resolve customer issues via phone, email, and chat, employing technical research, testing, and re-creation of customer issues using actual equipment and configurations for effective troubleshooting.
- Training – Attend team meetings and training sessions to acquire knowledge of new products. Utilize downtime to train/retrain on existing products to enhance expertise.
- Documentation – Generate application notes, review product documentation, and update hard-copy or online documentation as necessary.
Qualifications:
- Technical Degree, minimum of 5 years of experience, or a minimum of 8 years of industry experience.
- Prior experience with AC servo, Variable frequency drives, and stepper systems is required.
- Preference for PLC programming and troubleshooting/start-up experience.
- Experience in setting up and troubleshooting Windows to industrial Ethernet networks is preferred.
- Preferred experience in HMI programming and troubleshooting.
- Experience with various industry networking solutions (DeviceNet, Profibus, etc.) in communications is a plus.
To comply with certain state laws, the annual base salary range for this position has been provided. The range is broad and should be considered as a general guideline. The final offer will be determined based on the candidate's work experience, education/training, key skills, the salaries of current employees in similar roles, and other relevant factors.
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