Industrial Automation – Technical Support – Drives-Servos

Location: Cumming, GA

ABC Industrial Automation, a leading provider of industrial automation products including PLCs, HMIs, Communications, Drives, Motors, Motion, Process/Fluid Power, and Power Distribution, is seeking experienced Automation Support Consultants/Automation Engineers in Cumming, GA.

In this role, you will be responsible for troubleshooting issues and providing technical support to customers before and after sales via email, phone, and chat.

Why Join Our Team?

  • No Travel: Enjoy a position that does not require any travel.
  • Work-Life Balance: Enjoy regular business hours with a half-day off each week. No overtime is expected.
  • Financial Rewards: Receive quarterly bonuses and generous profit-sharing.
  • Team-based Culture: Thrive in a collaborative and supportive work environment.
  • Continuous Learning: Receive training during the first month and ongoing training every few days.
  • Excellent Benefits: Benefit from health, dental, and life insurance, 401k matching, quarterly bonuses, and profit sharing.
  • Convenient Location: Work in a large company campus that offers various services to employees.
  • Tuition Reimbursement: Take advantage of tuition reimbursement opportunities.

Responsibilities:

  • Provide technical support and troubleshoot customer issues through phone, email, and chat.
  • Conduct technical research, testing, and recreation of customer issues to assist in troubleshooting.
  • Attend team meetings and training sessions to learn about new products.
  • Train and retrain on existing products to enhance knowledge during non-call times.
  • Create application notes, review product documentation, and update documentation as needed.

Qualifications:

  • Technical Degree, minimum of 5 years of experience, or minimum of 8 years of industry experience.
  • Experience with AC servo, Variable frequency drives, and stepper systems products is required.
  • Prefer PLC programming and troubleshooting/start-up experience.
  • Prefer experience in setting up and troubleshooting Windows to industrial Ethernet network.
  • Prefer HMI programming and troubleshooting experience.
  • Prefer communications experience with various industry networking solutions (DeviceNet, Profibus, etc.).
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