
iLocatum
IT Support
Our valued client is seeking a skilled Technical Support Specialist to provide vital assistance to employees at multiple locations, ensuring efficient desktop operations and prompt resolution of issues. This full-time position is based in Morgantown, WV, with occasional travel to office sites in the tri-state region.
Primary Responsibilities:
- Technical Issue Resolution: Identify and resolve a variety of desktop-related IT problems, encompassing hardware, software, network, and application issues raised by users.
- Maintenance & Enhancement: Regularly perform updates and maintenance on desktop systems to improve performance and ensure compliance with security standards.
- Onboarding Assistance: Support the setup and configuration of new workstations and accounts for incoming employees, enabling them to start efficiently.
- Multi-Channel Assistance: Offer clear and professional support via multiple channels, including phone, virtual meetings, email, and face-to-face interactions.
- Collaboration with IT Team: Partner with other members of the IT team on large-scale projects such as system upgrades or migrations, contributing to smooth transitions.
- Accurate Documentation & Record-Keeping: Maintain concise and well-organized documentation of support interactions to streamline future assistance.
- Escalation & Research: Escalate complex issues when necessary and stay updated on emerging technologies and industry standards.
- After-Hours & On-Call Support: Participate in on-call rotations and provide support outside regular hours to ensure consistent service availability.
- Coordination with Vendors: Collaborate with external vendors and service providers to address specialized support needs and perform repairs.
- Audiovisual Configuration: Configure and troubleshoot AV equipment in conference rooms to facilitate effective presentations and meetings.
- Commitment to Customer Service: Maintain a professional and positive demeanor, delivering exceptional customer support.
- Security & Compliance Adherence: Adhere to all company IT security protocols and policies to maintain system and data integrity.
Desired Qualifications:
- Educational Background: Preferred bachelor's degree in computer science or a related field; relevant experience will also be considered.
- Experience: At least 2 years of experience in a technical support or help desk role.
- Technical Proficiency: Strong skills with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and remote desktop support tools like TeamViewer, Remote Desktop, or FreshDesk.
- Account Management: Familiarity with Active Directory for managing user permissions and accounts.
- Fundamental IT Knowledge: Basic understanding of databases (e.g., SQL), servers (Windows Server, Linux), and networking (IP addressing, DHCP, DNS).
- Hardware & Software Expertise: Solid understanding of computer hardware, software, and network fundamentals.
- Problem-Solving Skills: Excellent analytical and troubleshooting abilities.
- Communication: Strong interpersonal and communication skills, both written and verbal.
- Independent & Collaborative: Ability to work independently and contribute as a reliable team member.
- Flexibility: Willingness to work extended hours during critical phases, with the ability to handle light physical tasks, including lifting up to 25 pounds.
- Mobility: Availability to travel to other office locations as needed, with an estimated travel rate of approximately 5%.
Our client eagerly anticipates the arrival of an IT Technician with exceptional troubleshooting skills, a collaborative mindset, and a strong dedication to providing quality support and customer service. If you are seeking an opportunity to make a difference, this role could be perfect for you!
Other Jobs
Ready to take
the next step?
Submit your resume and join a realm of unparalleled opportunities at iLocatum. We’re dedicated to connecting exceptional talent with impactful roles. Start your journey towards success by sharing your expertise with us.