Managing Director, Revenue Cycle Management

Location: Beachwood, OH


This position will be responsible for overseeing various aspects of revenue cycle service operations, including process improvement, policy implementation, performance management, compliance assurance, and quality control. Key responsibilities will include managing a team of revenue cycle staff, talent acquisition and development, optimizing productivity and quality, ensuring compliance with regulations, as well as initiating continuous improvement initiatives. The Director will be expected to contribute to both divisional and organizational strategies as a senior leader in the organization and a member of the Executive Leadership Team, while also shaping company culture, fostering accountability, and enhancing overall performance.


· Supervise multiple managers in charge of billing, payment posting, charge entry, credentialing, and coding staff.

· Recruit, mentor, develop, and evaluate direct reports to ensure their effectiveness in respective roles.

· Implement rigorous operational standards to continuously monitor and improve work efficiency and effectiveness across the business unit.

· Utilize data, metrics, and key performance indicators (KPIs) to identify performance gaps and measure team and individual performance over time.

· Ensure compliance with established processes, policies, and relevant government regulations.

· Provide managerial oversight for RCM client onboarding and lifecycle management processes.

· Develop long and short-term strategic plans, as well as related business plans, while providing operational and tactical leadership to support these strategies.

· Build and maintain collaborative working relationships, fostering open communication and transparency with diverse stakeholders such as clients, peers, and staff members.

· Ensure effective communication with the organization, providing progress updates including project plans, timelines, and reports to key stakeholders.

· Identify opportunities to promote MMG capabilities and cross-sell MMG services.

· Oversee the evolution of the business unit structure and organization to align with organizational strategies and external demands.

· Build and sustain relationships, effectively leading and influencing beyond the reporting structure.

· Ensure delivery of exceptional client service and exceptional client experiences.

· Consistently demonstrate leadership, problem-solving, and resilience to foster a culture of trust, accountability, and transparency.

· Maintain professional affiliations and participate in ongoing professional development to stay updated on healthcare industry trends and developments.

· Perform other duties as assigned or required.


· Bachelor’s degree in business or a related field required; advanced degrees and/or relevant technical training are preferred.

· At least 10 years of professional experience in the healthcare industry, including a minimum of 5 years in revenue cycle execution and leadership roles overseeing management-level staff.

· At least 10 years of experience in positions with functional responsibility for managing operations and overseeing complex operational processes.

· Budgeting experience and demonstrated ability to manage profit and loss (P&L) to achieve expected margins and results.

· Proven ability to recruit, develop, and manage talent to achieve outstanding business and operational outcomes.

· Direct experience in physician office billing and collections, with exposure and experience in inpatient settings being a plus.

· Familiarity with multiple medical group practice management platforms is a plus.

· In-depth knowledge of revenue cycle business functions and principles, including experience with relevant technology platforms.

· Superior analytical and problem-solving skills to support strategic and operational planning.

· Exposure to and understanding of relevant performance measures.

· Experience in leading change and driving organizational improvement.

· Competency in process improvement and the application of automation to enhance efficiencies.

· Ability to effectively engage external clients during the sales process, onboarding, and ongoing relationship management.

· Strong orientation towards client service excellence (both external and internal).

· Experience successfully leading multiple multifaceted implementation projects concurrently.

· Ability to develop and operationalize a vision, create work plans with tactical steps and realistic timelines to achieve desired outcomes.

· Capability to effectively manage multiple priorities and deadlines, while maintaining attention to detail.

· Familiarity with relevant regulatory standards and experience in managing compliance to such standards.

· Ability to thrive in an ambiguous environment, creating structure, identifying roles, and assigning responsibilities to meet deadlines.

· Demonstration of resiliency and adaptability to adjust efforts and energy based on new information or changes in priorities.

· Excellent written, interpersonal, and verbal communication skills with the ability to confidently and effectively convey complex information.

· Proficiency in using Microsoft Office Suite tools, including Word, PowerPoint, Outlook, Excel, and Teams.

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