iLocatum

Dallas, TX

Pre / Post Sales Telecom Tower – Inspection Technology

Job Title: Telecom Solutions Specialist

Location: Dallas, TX

Overview:

An established Telecom Solutions company is seeking a Solutions Specialist to provide technical support to their clients.

This role involves engaging with customers and assisting with the implementation and maintenance of the company's telecommunications solutions.

The ideal candidate should have experience in the telecom industry and be knowledgeable about telecom infrastructure.

Responsibilities:

  • Serve as a trusted advisor to existing clients.
  • Develop strategic account plans, incorporating new features and capabilities.
  • Provide product knowledge and support to clients.
  • Offer enthusiastic mentorship and assistance to clients.
  • Engage proactively with customers to showcase the company's value proposition.
  • Drive system usage and adoption through customer accounts.
  • Deliver customized solutions based on customer needs.
  • Establish effective working relationships with cross-functional teams.
  • Travel as required to build and maintain client relationships within the region.

Current Tasks:

  • Lead training initiatives for prospects and customers.
  • Curate and maintain an updated knowledge base for users.
  • Develop video tutorials to enhance product understanding.
  • Regularly communicate with customers and provide support.
  • Promote customer usage and drive product growth in accounts.
  • Ensure seamless data integration.
  • Accompany clients during field operator training sessions.
  • Demonstrate the utilization of autonomous drones and company's products.
  • Build strong customer relationships.
  • Serve as a subject matter expert on the company's capabilities.
  • Act as a liaison between customers and internal teams.
  • Proactively communicate customer feedback on enhancements and new features.

Requirements:

  • Experience in working on telecom accounts and supporting SaaS solutions.
  • Background in telecom infrastructure.
  • Technical proficiency in drone technology.
  • Skilled in flying drones and delivering engaging field demonstrations.
  • Strong customer engagement and communication skills.

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