Quality Assurance (QA) Manager

Location: Fort Madison, IA
Ensures the safety and quality of all products produced in the plant. Responsible for communicating and establishing specifications. Conducts inspections of processes, trains employees, ensures compliance with food laws and regulations, and maintains plant HACCP plans to meet regulatory standards. Establishes laboratory best practices and provides guidance on quality policies. Actively participates in resolving customer complaints. Plays an important role in the plant's leadership team. Supports Sales, R&D, and Operations in addressing customer issues, questions, and concerns.
Position Responsibilities
• Ensures that all plant personnel adhere to good manufacturing practices (GMP), including proper waste disposal, personal hygiene, and practices.
• Develops and presents a comprehensive orientation process to all employees, providing training in the Key Concepts of Food Safety and Quality and emphasizing their responsibility in identifying any failures in these areas. Ensures compliance with annual training requirements.
• Collaborates closely with Operations and Maintenance to promote ownership of Food Safety and Quality on the production floor.
• Trains and develops subordinates in their job duties.
• Manages Plant timelines and critical milestones for the implementation of the Food Safety and Quality Improvement Plan, as well as other food safety/quality metrics (e.g. complaint reduction, quality incident reduction, and quality index scores).
• Analyzes and communicates internal and external quality and food safety issues (including consumer complaints) and initiates appropriate corrective actions.
• Ensures compliance with all applicable regulatory agency requirements (USDA, FDA, CFIA, etc.).
• Serves as a liaison with local USDA and FDA inspectors, as well as other food regulatory officers visiting the plant.
• Provides leadership in complying with food safety and quality programs, implementing and maintaining programs such as HACCP to meet regulatory and company requirements, maintaining SQF certification, establishing specifications for raw and finished materials, establishing a recall program, implementing an environmental monitoring program, and maintaining a comprehensive pest control program.
• Develops corrective actions when food safety or quality deficiencies are identified. Acts as a liaison for technical and QC issues between operations, RQI, and sales/marketing departments.
• Provides quality assurance assistance involving vendor issues to Corporate, including both improvements and corrective measures.
• Oversees product quality during the implementation and introduction of new products to the market. Ensures the use of applicable MOPD and CQV tools.
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