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Service Manager – Life Safety

Are you ready to step into a high-visibility leadership role with a company committed to delivering the most simplified and dependable life safety solutions on the planet? We’re seeking a Service Manager to lead operations at our local branch—driving customer satisfaction, revenue growth, and team performance in a fast-paced, mission-critical environment.

What You’ll Do:

• Champion job site safety—own safety program compliance, training, auditing, and documentation.

• Partner with sales to review job scopes, labor estimates, material costs, and profitability to support smart bidding.

• Lead, mentor, and develop a high-performing technician team—helping them grow through training, goal-setting, and performance reviews.

• Build strong relationships with customers—ensuring project timelines are met and identifying new service opportunities.

• Oversee project execution—assigning team members, managing equipment orders, and ensuring timely signoffs.

• Monitor and manage inventory across trucks and the warehouse, working closely with inventory control staff.

• Ensure all contracted maintenance and inspection commitments are completed on schedule.

• Collaborate with scheduling and operational staff to optimize technician assignments and service delivery.

• Proactively resolve customer concerns by partnering with internal teams and making client site visits.

• Report weekly revenue, job status, and service performance to senior management.

• Support fleet management and ensure company vehicles are well maintained.

• Drive internal initiatives and take on special projects that improve our operations and customer experience.

What You Bring:

• Associate’s degree or technical/trade school background in life safety systems (e.g., fire suppression, alarm, extinguisher, sprinkler, etc.).

• 3–5 years of combined experience in sales/operations, including 2+ years in a field leadership role—service industry experience preferred.

• Bachelor's degree a plus.

• NICET Level 1 certification preferred.

• Strong leadership background within the life safety industry is highly desirable.

• Proven ability to engage, develop, and lead teams—along with strong communication and customer service skills.

• Deep knowledge of industry codes and standards (e.g., NFPA).

• Strong planning, organizational, and problem-solving abilities.

If you thrive in a hands-on leadership role and are passionate about making a real impact in life safety, we want to hear from you! Apply now and help shape the future of service excellence.