Store Manager

Location: Orem, UT
* Meet personal sales and customer engagement targets
* Oversee all necessary activities to achieve store objectives, including financial goals, customer service, HR management, operational controls, payroll, and expenses, while promoting engagement among employees and customers
* Coordinate the setup of advertising displays and merchandise arrangements to boost sales
* Lead and manage the gallery and its team members in a professional and inclusive manner, adhering to HR standards according to company policies and guidelines
* Directly supervise part-time sales staff, conducting effective performance discussions, setting clear objectives, and holding associates accountable for goals
* Organize and execute various events such as Owner's Classes, clubs, demos, Creative Classes, and freelance educator activities in order to achieve financial objectives
* Provide exceptional customer service and strive for customer retention by acting as a role model and prioritizing customer satisfaction
* Recruit, select, develop, and retain a complete store team while ensuring individuals are held accountable for performance
* Display creativity and passion, and be willing to share sewing expertise with customers
* High school diploma or equivalent, although a degree in Business or Fashion Design/Merchandising is a plus
* One or more years of retail experience with a proven track record of successful sales closing. Ability to analyze business trends, forecast, and manage payroll expenses to maximize store performance
* Thorough knowledge of our machines and products
* Ability to thrive in a fast-paced and ever-changing retail environment
* Excellent communication skills using various forms of technology, including telephone and computer
* Able to move around the office to access file cabinets, meeting rooms, and office equipment. Also able to spend a significant amount of time in a stationary position
* Capable of retrieving or repositioning products weighing up to 50 pounds, such as sewing machines
* Flexible availability to work evenings, holidays, and weekends as needed to meet business demands
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