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Our Retail Operations Lead will work in our Nashville, TN location. Their schedule will align with our boutique hours, which typically range from 10:30am – 7pm on weekdays. This position will require availability on weekends, as needed.

In this role, the Retail Operations Lead will be responsible for sales, customer experience, daily operations, and employee development. They will be expected to lead, manage, and hold their team accountable. The Retail Operations Lead will collaborate with our boutique teams and report to the District Sales Manager.

We are looking for candidates who possess excellent communication skills and a strategic mindset. The Retail Operations Lead must have a passion for empowering, encouraging, and celebrating both our clients and our team members.

We offer a competitive compensation package, including an annual salary, commission, and bonus structure! Success in this role is often achieved by confident, goal-driven individuals who thrive in an incentivized pay structure!

To excel in this position, candidates must possess the following:

· A polished, professional, and trendy image. YOU represent our brand!

· Confidence, self-awareness, and self-assurance.

· Ability to thrive both independently and in a team environment.

· Eagerness to learn about the retail industry, particularly in the bridal sector, and a desire for ongoing training and development.

· Exhibit a warm and professional attitude while providing exceptional attention to detail and service to all clients.

· Ability to learn and confidently articulate knowledge about designers, garment fit, construction details, and alterations.

· A #hypesquad mentality: happiest when encouraging and empowering others.

· Ability to measure and analyze key performance indicators (KPIs).

· Keen understanding of store operations.

· Passion for upholding brand standards.

· Enthusiasm for leading, motivating, managing, and retaining a high-performance sales team.

· Deep belief in the importance of 'inspect what you expect'.

· Excitement for recruiting great talent.

· Excellent written and verbal communication skills.

· Fanatical attention to detail.

· Keen eye for analyzing situations and identifying opportunities.

· Strong organization and planning skills, with a problem-solving attitude.

· Time management skills.

· Reliability, dependability, and punctuality.

· Flexibility and adaptability to adjust priorities according to business needs.

· Emphasis on teamwork rather than individual success.

· Familiarity with CRM software.

· Ability to lift up to 35 pounds and move multiple gowns on hangers.

Qualifications:

·2+ years of experience as a Retail Manager (Bridal experience is a plus!)

·1+ year(s) of sales experience

·5+ years of customer service experience

·Proficiency in Apple products, Google Drives, and Microsoft Office

·Reliable transportation

·Strong verbal and written communication skills.

We are an equal opportunity employer. We do not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Job Type: Full-time, Exempt

Salary: Annual salary + commission and bonus, averaging $70,000 per year!

Benefits:

· 401(k) matching

· Dental insurance

· Health insurance

· Paid time off

·Parental leave

· Vision insurance