Store Manager

Location: Santa Clarita, CA


  • Achieve personal sales and client engagement goals
  • Oversee all activities necessary to accomplish store targets, including financial objectives, client service, human resources management, operational controls, payroll, and operating expenses, while fostering employee and client engagement
  • Supervise the setup of advertising displays or the arrangement of merchandise to boost sales
  • Manage the gallery and its team members professionally and inclusively, adhering to Human Resource standards and following company policies and guidelines
  • Directly supervise part-time sales employees, conduct performance discussions, set clear objectives, and ensure associates are accountable to their goals
  • Coordinate and execute various events such as Owner's Classes, clubs, demos, Creative Classes, and freelance educator events to achieve financial targets
  • Deliver excellent customer service, prioritize clients, and innovate to acquire and retain customers
  • Recruit, select, develop, and retain a complete store team, while holding individuals responsible for their performance


  • Demonstrate creativity, passion, and willingness to share sewing expertise with customers
  • Hold a high school diploma or equivalent; a degree in Business or Fashion Design/Merchandising is a plus
  • Have at least one year of retail experience with a proven track record of closing sales, forecasting and analyzing business trends, and effectively managing payroll expenses to maximize store performance
  • Possess direct knowledge of our machines and products
  • Ability to thrive in a fast-paced and constantly changing retail environment
  • Effective communication skills through various forms of technology such as telephone and computer
  • Physically able to move around the office, access file cabinets and meeting rooms, etc., while also being able to remain stationary for 50% of the time
  • Capable of retrieving or repositioning products like sewing machines weighing up to 50 pounds
  • Flexible schedule availability to meet business needs, including evening, holiday, and weekend shifts
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