iLocatum
Store Manager – Self Serve Laundry
- Maintain a designated "call-in" list in order to have replacements available in case of employee absences. Continuously update and review job applications, hire new staff members, and provide necessary training to ensure adequate shift coverage and an up-to-date call-in list.
- Regularly monitor time sheets, automated clock in/out systems, shift reports, and the bundle log to ensure accuracy and to make adjustments to employees' hours to avoid overtime.
- Perform all assigned duties as described in the shift report, the Employee Handbook, and as requested by the Owners.
- As a Store Manager, you are required to work four shifts per week, specifically from Monday to Thursday, 7a to 3p. This includes having 8 hours of float time that can be utilized for employee monitoring, filling in for absent staff, and assisting during busy shifts.
- Be prepared to cover any shift if an employee calls off and a replacement cannot be found.
- Handle customer complaints in a friendly and efficient manner. If unable to resolve the issue, collect relevant customer information and notify the on-call Owner, suggesting a course of action. Document such situations and their resolutions, and submit them to the Owners.
- Assign additional duties to staff members to ensure the cleanliness and orderliness of the store and parking lot, utilizing the space provided on the Shift Report.
- Regularly review each staff member's work by physically checking in on their shifts at least once a week and periodically monitoring via the online security systems. If assigned duties are not being carried out or the store is not being kept clean, report the observations in writing to the Owners. Only take disciplinary or counseling actions upon the Owners' request and after notifying them.
- During checks on employees' work, also assess the supply levels to ensure availability for their daily tasks. If supplies are lacking, retrieve them from the manager closet. Inspect the washers, dryers, and vending machines, ensuring they are fully stocked, operational, and clean.
- In the event of a coin changer, VTM, or B2B machine malfunction, send a text message notification to the on-call Owner. If the on-call Owner is unable to address the issue, obtain the necessary supplies from a bank or grocery store to keep the store operational.
- Restock supplies at least once daily to prevent shortages during other shifts. Monitor supply usage for any misuse or shrinkage. Maintain a list of inventory items needed and notify the on-call Owner a week in advance if supplies are running low.
- Maintain various paperwork requirements, including: (A) daily review of time sheets for accuracy, providing training to employees on completing and signing them correctly; (B) regular review of the laundry bundle log book and ensuring accurate accounting and completion of all bundles and ticket numbers; (C) daily review of inventory items to ensure accuracy; (D) ensuring correct completion of all shift reports and proper documentation; (E) on the Monday before payday, prepare the Manager Summary Report, time sheets, Shift Reports, inventory sheets, and laundry bundle logs and summary reports in the specified order as outlined in the Manager Summary Report. Submit these documents to the Owner for payroll entry.
- Be available to be on-call 24 hours a day, seven days a week. Be prepared to promptly respond to machine floods, assist attendants in resolving customer problems, and address any other emergencies that may arise.
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