Search Jobs

Technical Service Parts Sales and Customer Support

• To be considered for this role, the candidate must have at least three years of experience managing projects and supporting customers
• Knowledge of electrical systems, mechanical components, and fluid power is required
• The salary for this position is up to $50,000
• Candidates must be either United States citizens or Green Card holders
• This is not a remote position
• It is a full-time, permanent W-2 position with full benefits
• Relocation assistance is not available
• The job is located in Brown Deer, Wisconsin and surrounding areas

We are currently offering a full-time, permanent career opportunity in Technical Service Parts Sales and Customer Support. This position is available at a well-established company that is owned by its employees and has a stable financial background. As an employee, you will receive company stock as a gift along with an annual discretionary bonus and a 401k Plan. Our company highly values its culture and has recently implemented its core values. We have also adopted the Entrepreneurial Operating System to ensure both short-term and long-term growth. We are known for our proactive approach in providing products that meet the needs of our customers both now and in the future. Our commitment to growth is evident through the addition of a new building and the remodeling of our current facilities. With unlimited growth opportunities, we are making flexibility a priority by offering potential flexible work hours and work-from-home possibilities. The work environment is fast-paced and challenging, ensuring that each project remains interesting and unique. In the near future, we will be converting our software to SolidWorks from AutoCAD.

As a Technical Service Representative, you will be responsible for a high volume of verbal and written communication with customers. Your duties and responsibilities will include:

• Providing excellent telephone support to ensure customer satisfaction
• Assisting customers with ordering parts and processing returns
• Collaborating with various internal departments to create accurate quotes for parts
• Entering orders and returns into the system

The successful candidate for this role must have the following qualifications:

• At least three years of experience in customer support
• At least three years of experience in project management
• Strong knowledge of electrical systems, mechanical components, and fluid power
• A mechanical mindset with exceptional communication skills
• A proven track record of reliable and quality work
• Must be a US citizen or possess a green card
• Must reside within a 45-minute commuting distance