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Technical Support Field Service Advisor

• Requires a minimum of four years of experience in technical support or field service, specifically in the areas of hydraulics, drives, PLCs, mechanical, and electrical
• Compensation up to $72,000 per year
• Must be a United States citizen or Green Card holder
• This is not a remote position
• Full-time employment opportunity
• Permanent position as a W-2 employee with full benefits
• No relocation required
• Located in the Brown Deer, Wisconsin area

This opportunity is for a full-time Technical Support Field Service Advisor position at a well-established company in the Brown Deer, WI area. The company is employee-owned and offers stock gifts to its employees. As a valued member of the team, you will have access to an annual discretionary bonus and a 401k Plan with a discretionary contribution in addition to a match. The company prides itself in its strong culture and has recently implemented core values and an Entrepreneurial Operating System for both short and long-term growth plans. They are dedicated to providing quality products to their customers and have recently expanded their facilities. This is a company that values growth, flexibility, and a challenging yet rewarding work environment. Each machine manufactured is customized, making the work interesting and diverse, with unique and engaging projects.

This position does not require any travel. As a Technical Support Field Service Advisor, your main responsibilities will include the following:

• Communicating and interacting with various vendors and customers, both verbally and in writing
• Providing responsive technical support and troubleshooting assistance
• Supporting and managing project workflow effectively
• Collaborating with customers, as well as the parts and service department, to resolve any issues or problems
• Creating and managing work orders and invoices
• Billing and invoicing customers accurately and timely
• Providing support to service managers when needed
• Participating in service scheduling, if necessary
• Managing Return Merchandise Authorizations efficiently
• Assisting in scheduling training sessions for service employees
• Providing training to other team members as needed

To qualify for this role, the successful candidate must have the following background:

• Four years of experience in technical support or field service, specifically in the areas of hydraulics, drives, PLCs, mechanical, and electrical
• Ability to read and understand engineering drawings
• Strong adaptability and ability to thrive in a fast-paced environment
• Experience in customer support for at least four years
• Excellent communication, customer service, and problem-solving skills
• Stable work history demonstrating consistency and commitment
• Must be a US citizen or possess a green card
• Residence within a 45-minute commute from the Brown Deer, WI area