Technical Support – Industrial Automation Products

Location: Atlanta area, GA

Growing Industrial Automation - Engineering Support

Our company, specializing in Industrial Automation products, is seeking experienced Automation Support Consultants/Automation Engineers in the Atlanta, GA area. As a member of our team, you will be responsible for troubleshooting issues and providing technical support to customers before and after sales through email and phone communication.

Why work here?

  • Enjoy a regular work schedule from 8-5 or 8-6 with a half-day off every week, without overtime.
  • Earn quarterly bonuses and generous profit sharing.
  • Join a team-based culture that encourages collaboration and growth.
  • Receive comprehensive training during your first month and ongoing training sessions every few days.
  • Take advantage of excellent benefits such as health/dental/life insurance, 401k, bonuses, and profit sharing.
  • Access on-campus amenities including a cafe, gym, and exercise classes.
  • Further your education with tuition reimbursement.


  • Customer Support/Troubleshooting - Provide solutions to customer issues received via phone, email, and/or chat. Conduct technical research, testing, and troubleshooting using actual equipment and configurations.
  • Training – Attend team meetings and training sessions to learn new products. When not taking calls, you may also train/re-train on existing products to enhance your knowledge.
  • Documentation – Create application notes, review product documentation, and update hard-copy or online documentation as needed.
  • Point of Contact – Act as a Tech Support liaison with other teams during the consideration of new products. Assist in documentation development, review, evaluation, and/or development of new products.


  • 5 years of experience or a Technical Degree with a minimum of 3 years of experience.
  • Strong PLC programming and troubleshooting/start-up background.
  • Experience in setting up and troubleshooting Windows to industrial Ethernet networks.
  • Proficiency in HMI programming and troubleshooting.
  • Desirable experience with various industry networking solutions such as Devicenet and Profibus.
  • Additional experience with AC servo, Variable frequency drives, and stepper systems products would be a plus.
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