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Director of Service & Parts

Englewood, CO

Mining & Bulk Material Handling Industry

Drive the growth of a large-scale aftermarket operation while maintaining a direct presence at mine sites across major commodity regions.

Must-Haves

Education:

• Bachelor's Degree in Mechanical Engineering, Structural Engineering, Electrical/Controls Engineering, or equivalent experience

Experience:

• 10+ years in engineering, construction, service, commissioning, or operations environments
• Strong understanding of material handling equipment, commissioning procedures, and field instrumentation
• Proven ability to read and interpret technical documentation and work plans
• Field or mine-site experience strongly preferred

Industry Background (Highly Valued):

• Mining industry experience
• Bulk material handling systems knowledge
• Service operations leadership
• Customer-facing and business development track record
• Heavy industrial commissioning, installation, and maintenance support

What You'll Do

Strategic Growth & Business Development

• Define and execute the After Sales growth strategy for mining and material handling markets
• Expand spare parts sales and develop new aftermarket service offerings
• Identify and pursue retrofit, modernization, and equipment conversion opportunities
• Build networks of representatives and distributors across mining regions (copper, gold, coal)
• Gain market share by servicing competitor equipment
• Maintain strong mine-site presence to uncover opportunities and strengthen customer relationships

Service Operations Leadership Lead the Service Department through all phases of customer support:

• Mine-site inspections and equipment assessments
• Installation support and commissioning activities
• Equipment testing and startup procedures
• Maintenance support and technical troubleshooting
• Operational consulting and performance optimization

Technical & Safety Excellence

• Conduct on-site inspections of material handling equipment
• Monitor installation quality and commissioning compliance
• Promote and enforce safe work practices per OSHA and MSHA standards
• Provide field feedback to engineering teams for equipment improvements
• Support preparation of functional specifications and assembly documentation
• Assist with equipment refurbishment and maintenance programs

Team & Customer Development

• Lead and mentor Service Department personnel
• Support customer training on operation and maintenance
• Drive department performance and operational improvements
• Develop long-term customer relationships and retention strategies
• Collaborate with executive leadership on strategic initiatives

Work Environment

This is an office-based role with extensive field and mine-site interaction. The position requires frequent travel and extended stays at project and mine sites. Occasional evening and weekend work may be necessary based on project schedules.

What Makes This Role Unique

You'll operate at the intersection of technical expertise and business growth, working directly with mine maintenance personnel, engineering teams, customers, and executive leadership. This position offers significant autonomy to shape aftermarket strategy while maintaining hands-on involvement at mine sites throughout major mining regions.

Success in this role requires strong leadership, communication, analytical thinking, and business development skills. You must be comfortable working in fast-paced industrial environments with diverse stakeholders from field teams to C-suite executives.