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Benefits Director
Santa Ana, CA

Lead a high-performing benefits team while delivering strategic, consultative guidance that transforms client experience and drives operational excellence.

Must-Haves

• Bachelor's degree preferred with 7+ years of benefits experience, or equivalent combination of education and experience
• 3+ years of management experience leading and developing teams
• Advanced knowledge of ACA, ERISA, HIPAA, COBRA, and other applicable benefit regulations
• Proven ability to manage PEO-sponsored benefit plans and ensure compliance
• Experience leading open enrollment processes, including timeline development and client communications
• Strong expertise in ACA planning and compliance, including monitoring regulatory updates
• Demonstrated success in Premium Only Plan (POP) discrimination testing
• Exceptional customer service and client relationship management skills
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Proficient with Microsoft Office Suite
• Ability to work autonomously in a remote environment with minimal supervision
• Strong organizational skills with the ability to prioritize multiple tasks and meet strict deadlines

What You'll Accomplish

Build and Lead a High-Performing Team

• Lead, mentor, and develop a benefits team that delivers exceptional results and embodies organizational values
• Conduct regular one-on-one coaching sessions and quarterly performance reviews to drive growth and accountability
• Manage workload distribution, time-off requests, and team coverage to ensure seamless operations
• Foster a collaborative, high-performing culture that encourages continuous learning and innovation
• Partner with leadership to recruit and onboard top talent through strategic hiring processes

Deliver Strategic Client Partnership

• Serve as a trusted advisor to clients, providing consultative guidance on benefit plan design, compliance updates, and strategic recommendations
• Act as the primary liaison during benefit overviews, plan amendments, and escalated issues
• Ensure timely, accurate responses to all client and employee benefit inquiries to exceed service expectations
• Collaborate with Client Services to proactively address concerns, strengthen relationships, and enhance retention
• Support complex client conversions and high-value accounts as a backup resource

Drive Operational Excellence in Benefits Administration

• Oversee the seamless administration of all PEO-sponsored benefit plans, ensuring accuracy, compliance, and efficiency
• Manage the full lifecycle of the annual electronic open enrollment process, from planning through execution
• Lead ACA compliance efforts for clients, staying ahead of regulatory changes and guiding internal teams on required actions
• Coordinate and conduct Premium Only Plan (POP) discrimination testing for applicable clients
• Review and approve benefit documents, including summary plan descriptions, pricing analyses, and client-facing materials

Innovate and Continuously Improve

• Evaluate and enhance departmental processes to increase efficiency, scalability, and team effectiveness
• Analyze client experience survey data and identify actionable opportunities to elevate satisfaction
• Update benefit forms, resources, and communication templates annually or as regulations change
• Design and implement strategic initiatives that align with organizational goals and support client retention
• Collaborate with executive leadership and cross-functional teams to develop innovative benefit solutions

What We Offer

• Remote work flexibility with the option to work from home or the office
• Opportunity to shape client experience for a growing portfolio
• Collaborative, values-driven culture that prioritizes team development
• Strategic leadership role with direct impact on business growth
• Occasional in-office meetings and client visits for relationship building

Ready to Lead With Impact?

This is your opportunity to combine strategic thinking with hands-on leadership, driving benefits excellence while building a team that makes a difference for clients every day. Apply today and take the next step in your benefits career.