Department: ERP Systems

Reports To: Director, ERP Systems

EEO/FLSA Status: Exempt

Position Summary

The ERP Functional Team Lead – HR/Payroll leads a team of functional specialists supporting JD Edwards and related ERP technologies across Human Resources and Payroll domains. This role combines hands-on functional expertise with leadership responsibility to ensure stable operations, effective delivery, and continuous improvement of business processes.

Leadership & Management Responsibilities

· Lead and develop a team of functional specialists supporting HR and Payroll systems.

· Establish clear roles, responsibilities, and performance expectations aligned to organizational goals.

· Provide coaching, feedback, and performance management to team members.

· Oversee prioritization and assignment of support, enhancements, and project work.

· Balance production support and project delivery to maintain service levels and commitments.

· Act as escalation point for complex issues and coordinate cross-functional resolution.

· Lead root cause analysis and ensure sustainable issue resolution.

· Ensure adherence to governance, change control, and compliance requirements.

· Support audit activities and enforce segregation of duties and control standards.

· Build relationships with business stakeholders and manage vendor performance.

· Provide oversight of functional deliverables and maintain accountability for outcomes.

Functional Operations & Support

· Oversee day-to-day support for HR and Payroll systems including JD Edwards.

· Ensure timely triage and resolution of issues, defects, and enhancements.

· Serve as functional authority on system capabilities and business alignment.

Projects & Enhancements

· Lead ERP initiatives across requirements, design, testing, and deployment.

· Translate business needs into functional specifications and guide solutions.

· Ensure proper testing, deployment, and production readiness.

Business Partnership

· Act as a liaison between HR/Payroll teams and IT.

· Provide recommendations for system improvements and process optimization.

Continuous Improvement

· Identify opportunities to improve efficiency, data integrity, and system utilization.

· Support ERP modernization and integration initiatives.

Documentation & Training

· Maintain documentation of processes and system changes.

· Support training for end users on system updates.

Education & Experience

· Bachelor’s degree or equivalent experience.

· 8+ years ERP experience with HR/Payroll focus.

· Experience with JD Edwards EnterpriseOne.

· Experience leading teams or acting as a senior functional lead.

Required Qualifications

· Strong functional knowledge of HR and Payroll processes.

· ERP configuration, support, and implementation experience.

· Strong problem-solving and communication skills.

· Ability to manage multiple priorities.

Preferred Qualifications

· Experience with ERP integrations.

· Knowledge of audit and compliance frameworks.

· Experience with reporting or automation tools.